Frequently Asked Questions?
Will the cleaners bring cleaning supplies and equipment?
Yes. Our cleaners bring all the cleaning products and equipment needed to deliver a professional finish while preventing cross-contamination. If you prefer we use your own products, just let us know.
Do I give my cleaner a key?
Yes, you can provide your cleaner with a key. At Finishing Touches Cleaning Ltd, all keys are stored securely in our office safe and tagged with a unique reference code for security.
Is Finishing Touches Cleaning Ltd. insured?
Yes. We have Public Liability insurance with a minimum coverage of £10 million.
Can my cleaner perform additional tasks, such as gardening or grocery shopping?
Our public liability insurance covers only cleaning and general housekeeping duties, but we may be able to help with extra tasks occasionally. Please speak to us in advance.
Can I have a trial clean?
We don’t offer formal trial cleans, but if you’re not satisfied, we’ll work with you to address your concerns or provide an alternative cleaner. One month’s notice is required to end the service.
How do we vet the cleaners we introduce?
All cleaners undergo a detailed vetting process including interviews, reference checks, ID verification, address checks, and a Government Right to Work check.
Are the cleaners “Police-checked”?
While DBS (Disclosure and Barring Service) checks are not legally required for domestic cleaners unless they work with children or vulnerable adults, we can provide DBS-checked cleaners upon request.
Will I ever be charged more than the rate quoted?
The quoted rate covers standard cleaning. Extra charges may apply if more time is needed, your property is in a remote location, there’s no free parking, or for one-off and specialist cleaning services.
Regular Cleaning FAQs
Will I have the same cleaner every week?
Yes. We aim to provide the same cleaners each visit. Typically, two cleaners will attend to ensure consistency.
What happens if my cleaner is sick or on holiday?
If your regular cleaner is unavailable, we’ll provide a cover cleaner. If the cover cleaner cannot attend at the same time, we’ll agree on an alternative.
What if I go on holiday?
If we have a key, we can still clean while you’re away. Alternatively, you can skip a clean or book a deep clean before you return.
Will I be refunded for missed cleaning hours?
Yes. You only pay for hours worked. If a clean is missed due to sickness or holiday, you won’t be charged.
Can I add ironing to my cleaning?
We don’t offer ironing during cleans, but we can collect your ironing and return it at the next visit.
How do I pay my cleaner?
Most clients pay via bank transfer or cash. Your cleaning team will provide payment details.
What if I need to cancel my regular cleaning service?
We require one month’s notice to cancel your cleaning service.
Will I still have a cleaner during holidays like Christmas?
Yes, we aim to provide cleaning services year-round, including during school holidays and Christmas.
What if I want to change my weekly cleaning hours?
Please contact our team to discuss changes to your weekly cleaning hours and check availability.
What should I do if I’m unhappy with my regular cleaner?
Contact your Manager within 24 hours so we can resolve the issue promptly.
One-Off Cleaning FAQs
Can I specify the work that needs to be done?
Yes. We recommend creating a priority list so our cleaning team can work through it within the allotted time.
​
How do I know how many hours I need?
Estimate based on your cleaning requirements. If more time is needed, we can arrange extra hours or schedule another visit.
What if I haven’t booked enough hours to complete the work?
If we cannot complete everything, we’ll note it in our communication book so you can arrange extra time if needed.
Should I declutter before the cleaner arrives?
Yes. Clearing clutter allows us to clean more efficiently. We can help with decluttering, but it may reduce the time available for cleaning.