Last updated: 15 October 2026

Commercial cleaning

Contract periods are one year and continue thereafter until terminated by the agreed notice. The notice period is three months and must not expire before the end of the initial term.

Commercial customers invoiced monthly in arrears must pay within 14 days of receiving the invoice. Any applicable late-payment charge will be set out on your invoice.

The company reserves the right to increase fees where additional sums are levied by law.

We use customer information to arrange and provide our services and manage our business, as explained in our Privacy Policy. Personal information is handled in accordance with applicable UK data-protection law.

Property keys are coded with a unique number. Finishing Touches Cleaning Ltd keeps the information linking that code to the relevant property secure.

Please report any concerns promptly and give us a reasonable opportunity to investigate and put things right. Charges properly due for work already carried out remain payable, subject to any refund, price reduction or other remedy to which you are entitled.

Domestic cleaning

Payment is due on the day of the service by cash, cheque or bank transfer, unless agreed otherwise in advance.

The company reserves the right to increase fees where additional sums are levied by law.

Please give at least 48 hours’ notice to cancel without a cancellation charge. Cancellations between 24 and 48 hours before the appointment incur a 50% charge. Cancellations with less than 24 hours’ notice incur the full charge. These arrangements are subject to any statutory cancellation rights that apply.

Please give us two weeks’ notice of planned holidays so we can adjust our schedule.

We use customer information to arrange and provide our services and manage our business, as explained in our Privacy Policy. Personal information is handled in accordance with applicable UK data-protection law.

Property keys are coded with a unique number. Finishing Touches Cleaning Ltd keeps the information linking that code to the relevant property secure.

Please report any concerns promptly and give us a reasonable opportunity to investigate and put things right. Charges properly due for work already carried out remain payable in full, subject to any refund, price reduction or other remedy to which you are entitled.

Holiday-home cleaning

If a guest or property owner raises a concern about the clean, please contact us as soon as possible, ideally within 24 hours of arrival or discovering the issue. Please include photographs where possible so we can understand the concern.

We will investigate promptly and, where the issue relates to our cleaning, arrange to return and put it right. The request to report within 24 hours helps us resolve problems quickly; it does not remove any statutory rights.

Linen hire

The property owner will be charged for hired linen that has been abused or damaged.

Contact and your rights

To raise a concern, email info@ftcleaningwales.co.uk or call 01554 776777. Our office is open Monday–Friday, 10am–4pm. For urgent enquiries outside these hours or at weekends, please email and one of the team will get back to you.

Nothing in these terms excludes or limits rights or remedies that cannot lawfully be excluded, including your statutory consumer rights.